New: Custom Business Hours per Integration 🚀

Set precise availability per integration across any channel—like Chat and Voice—so routing, SLAs, and reporting stay accurate.

What’s included

• Create reusable Business Hour sets (name, schedule, timezone)

• Assign to any integration; others follow your Account Default Business Hours

• Cleaner SLAs & rules

Get started (2 steps)

1. Settings → Business Hours → Create a set

2. Select integration(s) and assign (for Voice, you can also set business hours directly from the Voice line settings)

Try it now in Settings → Business Hours. 💬📞