Gorgias Updates

www.gorgias.com

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Drop-off Analysis in Flow Builder

by Narcisa Minca, Full Stack Developer

We are excited to announce a new addition to the Flow Builder – the Flow Drop-off Analysis! 🎉 The drop-off analysis allows you to see where customers are exiting your flows, step by step. This new capability enables you to identify and

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Shopify Actions for AI Agent

by Jordan Miller, Product Marketing Manager - Automate

We’re excited to announce that our first pre-built Actions are now available for AI Agent! Cancel Order in Shopify Edit Order Shipping Address in Shopify These Actions will help you instantly resolve more types of requests from customers

Shopify Actions for AI Agent

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Convert Orders Metric Drilldown

Our Performance Dashboard just got a major upgrade 🎉 Now, you can dive into a detailed view of all the orders generated from your campaigns. No more just seeing the number of orders—now you can see exactly what products were ordered, the

Convert Orders Metric Drilldown

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Meet your new team member: AI Agent

by Bernie Goldenberg, Senior Product Marketing Manager - Automate

We’re thrilled to announce that AI Agent is now available in all Automate subscriber Gorgias accounts! Get ready to transform your customer experience. Who is AI Agent? AI Agent is your newest team member. It sends accurate, personalized

Meet your new team member: AI Agent

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Predefined Custom Action values

by Manuel Colasante

Hey! We’re glad to announce that we added a new feature, and a fresh new look, to custom actions. Yes the ones you tend to forget about because once you set them, they fulfil their duty on demand, in total discretion. Custom actions are

Predefined Custom Action values

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Effortless Outbound Calls

by Denisa Dumitru

We’re thrilled to unveil our latest enhancement – the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Effortless Outbound Calls

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Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

by Matteo Silvestro

Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Stay Connected: Forward Calls to Your Mobile Device While Offline! 📞

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🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders

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Introducing Call Transfer ☎️

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer

As part of our commitment to providing exceptional customer experience, we’re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by

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