Ticket Fields ReportTicket Fields Report — your new tool for effortless data analysis, empowering you to gain valuable insights and track their evolution over time.
Get a concise high-level insights with Ticket Fields Report
The Ticket Fields Report is an
Order Management in Contact FormWe are happy to announce that Order Management flows are now available on Contact Form, and now you can direct your customers to self-service on chat, help center, and contact form 🎉
To take advantage of it, just enable Order
Order Selection in Flows for Help Center and Contact FormWe are happy to announce that the Order Selection step in Flows, previously available only on Chat, has now become available on Help Center and Contact Form as well 🎉
To take advantage of it, just enable your Flows containing an Order
Coming soon: Tickets Sidebar’s new look!We’re constantly impressed with how teams use Gorgias to deliver great customer service, especially within the Tickets workspace. Each day, our users tackle a wide range of tasks, from triaging tickets to chatting with customers and
Variables in Flows🎉 Introducing variables in Flows! 🤖
We are delighted to introduce variables support in Flows, a feature designed to provide deeper personalization and customization to your automated conversations.
Auto-Embedded Contact Forms🎉 Exciting News! 🎉
Introducing our new Auto-Embed Contact Form Solution - your one-click ticket to effortlessly adding contact forms to your website without breaking a sweat! 😅
Remember when we introduced the Contact Forms feature?
Introducing AI-Powered Contact Reason Suggestion ✨ We are thrilled to announce an exciting addition to our product lineup that will improve your customer support operations – AI-Powered Contact Reason Suggestion ✨
Contact Reason is a custom field designed for e-commerce purposes. It
New Customer Timeline Button LocationCustomers sometimes create multiple tickets about the same issue. Therefore, it’s important for agents to be able to easily view a customer’s previous tickets to ensure the agent has all the context they need to best support the customer.
Order Selection in Flows🎉 Introducing Order Selection step in Flows! 📦
In case you're not familiar, see our Flows announcement.
We're excited to unveil a powerful new feature that brings even more convenience and efficiency to your interactions with customers.