Gorgias Updates

Contact Us page in your help center

by Irinel Neculita
๐Ÿ‘‹ Hey everyone! We are happy to announce that your help center will now have a dedicated Contact Form page accessible via the Contact Us card at the bottom of the home page. Visitors of the help center will be redirected to this contact
New feature

โœจ Standalone self-service portal!

by Matthieu Bresson
We are pleased to introduce a standalone version of our help centers with the self-service flows! With this self-service standalone portal, automation add-on subscribers can publish self-service order management flows without a chat
New feature
Announcement

New Macro actions: CC/BCC recipients and Internal Notes

by Dombi Botond
๐Ÿ™Œ Add CC/BCC recipients You are now able to set recipients as CC or BCC on a macro response in the Response Text field of your macro editor! Note: If you set a CC/BCC recipient on a macro and the original message channel is not email (i.e.
New feature

We're pre-selecting macros for faster response time!

by Ricardo de Arruda
Macros will be automatically selected and pre-filled in your response when our artificial intelligence system identifies that itโ€™s relevant to the question with more than 80% certaintyโšก๏ธ This feature is automatically enabled for all users.
New feature

BigCommerce native integration

by Alexandru Daineanu
Developers
New feature
Announcement
๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Weโ€™re happy to announce the launch of our native BigCommerce integration. ๐ŸŽ‰๐ŸŽ‰๐ŸŽ‰ Native integration - BigCommerce We are excited to announce that our native BigCommerce integration is finally here. Connecting your BigCommerce

One-click set up of Google Analytics in your help center

by Philippe Diep, Software Engineer
New feature
Hey everyone ๐Ÿ‘‹ Weโ€™ve built a simple integration with Google Analytics to deliver tracking of your help center views & clicks. You can use your own Google Universal Analytics ID or Google Analytics 4 ID directly within your help center

Gmail conversation grouping

by Giuseppe Lumia, Software Engineer
Improvement
New feature
Smarter ticket grouping for Gmail integrations! We just released a new feature for Gmail integrations, which makes sure Gmail messages are grouped to tickets using Gmailโ€™s grouping logic. What does this mean? According to the Gmail

Introducing chat offline! ๐Ÿ’ฌโœจ

by Joris La Cancellera, Software Engineer
New feature
Does the support team have limited bandwidth for a couple of hours during your teamโ€™s lunch break or for a couple of days as you are all heading to a company retreat party? ๐ŸŽ‰ We got you covered with the chat new offline mode feature!

๐Ÿค–๐Ÿ“ช New managed rule to send tracking information via email

by Mathias Ngo, Full Stack Engineer
Here comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a
New feature