Gorgias Updates

www.gorgias.com

Auto-assignment limits

by Charles Jacquet

Auto-assignment limits are live! You can now select the maximum number of tickets an agent can be served by the auto-assignment for both “Chat & Messaging” tickets (chat, messenger, IG DMs, SMS,…) and “Other text” tickets (email,

Auto-assignment limits

Articles & categories search in help center settings

by Philippe Diep, Software Engineer

We’re excited to see that you are many to start leveraging our help center product! As your knowledge base is growing we know it can be tedious to navigate between articles & categories.🔎 That’s why we just released a new Search feature in

Unlisted help center articles and categories

by Irinel Neculita

👋 Hey everyone! You can now set the Help Center articles and categories visibility settings. At the moment, we offer 2 visibility options: Public or Unlisted. If an article or category is set to Public, it will be visible to everyone

Article recommendation in Chat

by Robert Pamfile

Your shopper will now get FAQ article recommendations directly from your chat window. Gorgias Chat now leverages your help center to automatically recommend FAQ articles to shoppers.🤖 If you have an active chat and help center in your

Auto-assign rule from team creation

by Clément Sirieix

🎉 You can now directly create a rule assigning tickets to the team you’ve just created Up until now, if you wanted to setup auto-assignment for your team you needed to access the rules settings, and manually build it. In order to make this

Auto-assign rule from team creation

Enforce Two-Factor Authentication (2FA) for all users (Admin only)

by Ionut Zamfir, Software Engineer

Recently we introduced an extra layer of security to your Gorgias account: Two-Factor Authentication (2FA) using an authenticator app. Now, as a helpdesk Admin, you can enforce it for all your users. You can do that by navigating to

SMS integration

by Illia Petrov

We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with

SMS integration

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru

Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps

Two-Factor Authentication (2FA)

by Ionut Zamfir

We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then