Gorgias Updates

SMS integration

by Illia Petrov
New feature
Announcement
We are happy to announce that we have released our SMS integration for all our customers! With this new channel, you can receive and respond to SMS and MMS messages within Gorgias. This makes it easy for your customers to communicate with
SMS integration

Customize your Customers and Orders via suggested Shopify Tags

by Iustina Dumitru
Tagging your customers and orders plays an important role in building automation workflows, creating rules, triggering actions, and customizing marketing messaging. Naturally, that means they are a very popular tool in any third party apps
New feature
Improvement

Two-Factor Authentication (2FA)

by Ionut Zamfir
We are happy to announce that you can now add an extra layer of security to your Gorgias account by activating Two-Factor Authentication (2FA) using an authenticator app. You can do that by navigating to Settings > Password & 2FA, then
New feature

New macro organizing options

by Romain Charbit
We’ve added new options to organize your macros We are now automatically associating languages to your macros. The language is autodetected based on the reply text you type. If a macro has no particular language associated (e.g., a macro
New feature
Improvement

New detailed view for third party apps

by Manuel Colasante
New feature
Developers
Announcement
Improvement
Here at Gorgias, we want to empower our third party developers and make all apps easy to find and use. As a first step in a long series of improvements to come, we decided to directly link your app details from the partner portal to the
New detailed view for third party apps

Support of subcategories in our help centers

by Philippe Diep, Software Engineer
New feature
When having hundreds of articles in your help center, structuring your help center with multiple levels of categories could help your visitors to find their answers in seconds. Today, we are releasing the support of this feature! How to
Support of subcategories in our help centers

More custom stylings for your sidebar

by Manuel Colasante
Have you ever gotten confused with the different HTTP widgets in the sidebar? Widgets are the individual blocks for each integrations. As you add more to your Gorgias account, it sometimes becomes hard to distinguish them. Adding a specific
New feature

More customization for the Help Center

by Joris La Cancellera, Software Engineer
Developers
New feature
We are delighted to announce that we released a couple of new customization capabilities for the Help Center product. You can now customize the banner text at your convenience, with or without a banner image Reposition the banner image
More customization for the Help Center

Save and edit articles as drafts, publish them later

by Teodor Zait
We’re making some long awaited improvements to our help center! We’ve just released a feature that enables help center users to edit their articles and save them as drafts before publishing them live on the website. For simplicity’s sake,
New feature