Gorgias Updates

www.gorgias.com

Create a new ticket from a mobile app

by Gorgias Team

Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...

New action in rules: Like Facebook comment

by Gorgias Team

It is now possible to build a rule that will like Facebook comments. This will give you for example the ability to automatically like positive comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Like Facebook comment

Deactivated views

by Samy Laumonier

From now on, it's easier and faster to delete an integration, for instance in case you need to recreate it. You can delete an integration that is used in the filters of a view, without having to manually delete the view first. The view...

Support for Magento2 guest orders

by Gorgias Team

We've just added support for Magento2 guest orders! You can now see data from guest orders in your Gorgias account, and trigger rules using this data as well.

New action in rules: Hide Facebook comment

by Gorgias Team

It is now possible to build a rule that will hide Facebook comments. This will give you for example the ability to automatically hide negative comments. Please let us know what you think about this update and what we could improve at...

New action in rules: Hide Facebook comment

New macros page in settings

by Louis Barranqueiro

It is now possible to manage your macros outside of your tickets, by accessing the new macro page through the settings: This will give you the ability to monitor usage in a single place while giving you the same customization abilities...

New macros page in settings

Revenue statistics is coming out of beta

The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...

Revenue statistics is coming out of beta

New create order action for Shopify

by Samy Laumonier

We just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...

Customer message sentiments

Want to identify customers who need attention on social media or simply detect angry customers? You can now detect message sentiments through Gorgias rules. We currently feature six sentiments: negative positive menacing ("I will buy...