Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

View sharing

by Samy Laumonier

We just released the view sharing feature! You can now have public views (shared with everyone), shared views (shared with specific teams/users) and private views (that belong to only one user). You can edit a view's sharing options by...

Create a ticket with an internal note

Want to create a ticket to write a task for someone to do? Or log information about a customer journey directly on Gorgias? You can now do this directly on your helpdesk by creating a ticket with an internal note! Please let us know...

Create a ticket with an internal note

Reactions to Facebook comments are now displayed in Gorgias

by Gorgias Team

You don't need to open Facebook anymore to see if your customer reacted to your comment. Indeed, next to the message, we now display your reaction, your customer's reaction and the total number of the other reactions made. By hovering on...

Reactions to Facebook comments are now displayed in Gorgias

New busiest hours of the week statistic

We recently added a new statistic; Busiest time of the week. It will help you to establish staffing plans for your support agents when you need it the most, and therefore improve the support experience for your customers at any time...

New busiest hours of the week statistic

Create a new ticket from a mobile app

by Gorgias Team

Now you don't have to rush back to your desk to submit a support ticket. Gorgias mobile app got your back - press the "plus" icon on the ticket list to enter to the new ticket creation screen. Submitting the form will create a new...