Font customization for the Chat Widget 🙌Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style.
So, what are you waiting for? Get
Introducing Ticket Fields in Beta 🏷️We're thrilled to announce the beta release of our latest feature: ticket fields!
With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers
New Automation Settings🎉 We are thrilled to announce New Automation Settings!
Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Chat Agent Avatar CustomizationMore chat customization coming your way 🎨
We’re happy to announce a new feature to customize the Chat - you can now choose how to display your Agent’s name and avatar picture
We have also revamped the upload section for the Company
BigCommerce Create Order action🎉🎉🎉 We’re excited to announce the launch of BigCommerce Create Order action. 🎉🎉🎉
Now you can create BigCommerce orders directly from Gorgias. The new and shiny, in-house Create Order modal provides all the features you need in one
Chat widget installation monitoring 👀We are happy to share that we improved the status monitoring of the chat widget. We will now detect if it was not seen installed on your website recently.
This will offer some benefits:
The status column will now be more accurate (Online,
Introducing Automated Responses for Order Management FlowsIntroducing Automated Responses - the latest addition to our order management flows, available in both the chat widget and the help center!
With this powerful feature, you can now configure automated messages that will be sent to your
Chat Launcher CustomizationWe’re happy to announce a new option to customize chat - you can now choose between the current widget launcher and a new one with custom label
How to apply new launcher
Just go to chat integration settings and click Appearance. At the
🔍 Introducing the new search
New featureWe have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine!
We have a new interface, the spotlight search, and a more