Gorgias updates

New features, bug-fixes, scheduled maintenance and other announcements.

Revenue statistics is coming out of beta

by Jean
New feature
Announcement
The revenue statistics just received an update that is available to all our new customers (who created their helpdesk after the 22 January). This update will become progressively available, and it may take up to 2 weeks to be active on...
Revenue statistics is coming out of beta

New create order action for Shopify

by Samy Laumonier
We just released the new “create order” action for Shopify! You can now create Shopify orders from Gorgias for existing Shopify customers, with all the features and options that Shopify has, including: add existing products via the...
New feature

Customer message sentiments

by Victor
Want to identify customers who need attention on social media or simply detect angry customers? You can now detect message sentiments through Gorgias rules. We currently feature six sentiments: negative positive menacing ("I will buy...
New feature

Macros now displayed by relevance

by Charles Jacquet, ML Engineer
New feature
Happy new year everyone! The macros are now displayed by relevance instead of usage, the most relevant ones are featured at the top of the list! It takes into account multiple things, such as the message of the customer, the subject...
Macros now displayed by relevance

Display audit logs in tickets

by Samy Laumonier
You can now display audit logs directly in tickets! 1. Click on "display all events" 2. Audit logs are displayed in chronological order: The following events are supported: Rule executed Ticket assigned to a user Ticket unassigned...
New feature