Gorgias Updates

www.gorgias.com

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

Metrics Glossary is now live in Analytics

by Aoife Mornard

The Metrics Glossary now brings you full transparency to every metric in your Analytics suite: definition, formula, and computation methodology. Directly on the page you’re on. Previously, hovering over a metric gave you a short

Metrics Glossary is now live in Analytics

AI Agent on Socials

by Julien Pinta

AI Agent is now available on Socials AI Agent now supports two new integrations : Instagram and Facebook Messenger. Find all your features, shopping assistant, intelligent support, order details with a specific tone that is matching your

AI Agent on Socials

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

🔌 Improving Actions: authenticate once, set up faster, and get more visibility

by David Benayoun

Three improvements to Actions: authenticate once per app, auto-install all available Actions, and get better visibility into your library — coming soon.

Export ticket message content from reporting drill-downs

by Aoife Mornard

What's new: You can now export up to 1 month of ticket message bodies directly from your reporting drill-downs.. Previously, getting the message content out of Gorgias meant either pulling it through the API or filing a support request for

Export ticket message content from reporting drill-downs

Helpdesk 2.0 is live 🚀

by Lauren Di Nardo, Product Marketing Manager

Helpdesk 2.0 is now available. The workspace is rebuilt to surface customer context, orders, and AI activity right where agents need them. What's new Customer timeline, redesigned Past conversations now live in a dedicated timeline next

Helpdesk 2.0 is live 🚀

Cleaner queues when AI Agent hands over a chat without an email

by Emmanuel Breard

This update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their

Shopping Assistant now reads product images to find better matches

by Emmanuel Breard

Shopping Assistant now analyzes product images to improve its recommendations. It uses an AI-generated description of each product's main image as an additional signal when finding the best match for a customer's request.

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