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Shoppers can now explore similar products with one tap on chat
by Juliette Quersin
Announcement
New feature
AI Agent
Shoppers can now explore similar products in a single tap — without leaving the chat. When AI Agent recommends a product, shoppers see a “More like this” icon. Tapping it surfaces a handful of similar products in the same conversation, so
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🔐 New Single-Sign-On login options
by Rafaël Garcia-Suarez
What's new: Today we're releasing two new security features related to Single-Sign-On (SSO) logins. The first one: you can now completely disable the usual login method via user name and password. This will effectively force all users to 1785360157997
Helpdesk 2.0: A more flexible sidebar
by Chris Mizen
We've made the ticket sidebar more customizable and easier to navigate. Based on feedback from how agents actually use the sidebar, we've made it more flexible, and easier to keep tidy. What's New Reorder your sidebar widgets You can
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📸 20/20 Vision: AI Agent can now read images sent in Chat
by Audrey Saleh
AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone 1784546845624
Metrics Glossary is now live in Analytics
by Aoife Mornard
Announcement
Improvement
AI Agent
The Metrics Glossary now brings you full transparency to every metric in your Analytics suite: definition, formula, and computation methodology. Directly on the page you’re on. Previously, hovering over a metric gave you a short
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AI Agent on Socials
by Julien Pinta
Announcement
AI Agent
New feature
AI Agent is now available on Socials AI Agent now supports two new integrations : Instagram and Facebook Messenger. Find all your features, shopping assistant, intelligent support, order details with a specific tone that is matching your
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A new chat UI that feels native to your store
by Juliette Quersin
What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation 1781769600000
🔌 Improving Actions: authenticate once, set up faster, and get more visibility
by David Benayoun
Three improvements to Actions: authenticate once per app, auto-install all available Actions, and get better visibility into your library — coming soon. 1779382914408
Export ticket message content from reporting drill-downs
by Aoife Mornard
What's new: You can now export up to 1 month of ticket message bodies directly from your reporting drill-downs.. Previously, getting the message content out of Gorgias meant either pulling it through the API or filing a support request for
