Gorgias Updates

www.gorgias.com

Power Up Your Instagram Workflows with Profile-Driven Rule Conditions

You can now extend your Gorgias Rules using attributes from a customer’s Instagram profile — across all Instagram channels, including DMs, comments, ad comments, and mentions. With these new conditions, you can filter and automate based on

🏷️ Shopping Assistant Now Leverages Your Store's Automatic Discounts

by Emmanuel Breard

What's New Shopping Assistant can now detect and use your store's Shopify automatic discounts during conversations with shoppers — turning existing promotions into active conversion tools. When a shopper is browsing or hesitating,

Shopify Metafields

by Alexandru Daineanu

🚀 We’re excited to present you the new and revamped Shopify metafields. You are now able to pick your most relevant Shopify metafields and pull them in to your Helpdesk. These are specific data points related to your orders, draft orders

Spam Call Warning Alerts for Voice

by Marko Vranic

🔔 Spam Call Warning Alerts When a call may be spam or scam, you’ll now see a clear warning in the Gorgias Phone Bar — before answering. This gives agents valuable context so they can decide whether to answer, ignore, or handle the call

Introducing the New Statistics API

by Benoit Vannesson, Engineering Manager

We’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a

Call Whispering: Live agent coaching

by Matteo Silvestro

We're excited to introduce the second part of the call monitoring functionalities you've been asking for: Call Whispering, a new feature that lets Admins and Team Leads coach agents live during phone calls. What’s New Provide real-time

Call Whispering: Live agent coaching

Filter Ticket Statistics by Assigned Team

by Benoit Vannesson, Engineering Manager

A new Assigned Team filter is now available in all Ticket Statistics pages, giving you a clearer and more reliable view of team performance over time. ➡️ Until now, you could filter metrics using the Agent filter, which also offered

AI Agent on SMS

by Audrey Saleh, Product Manager

AI Agent is now available on SMS We’re excited to introduce SMS as a new channel for AI Agent, bringing instant, intelligent support directly to the device your customers use most—no app, login, or friction required. With AI Agent on SMS,

AI Agent on SMS

Adding Instagram follower count and more...

by Adrien de la Tour, Product management

Want to provide special care to influencers without taking your phone to check instagram every time a new message comes in? We have just updated our customer information panel; it now automatically enriches profiles with Instagram

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