Gorgias Updates

Set default email address

by Neshat Korivand, Senior product manager
We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction
Announcement
New feature

Improve channels page and access to Automate settings in corresponding channel settings

by Itay Elgazar
We are thrilled to introduce a brand new design to the channels page as well as a new way to access the automate settings in a corresponding channel settings. The new design is intuitive, now all channels have the same relevance, so you
Announcement

Optimize Your Campaign Messaging with A/B Testing

by Nicolae Godina
Ready to maximize the impact of your campaigns? Our new A/B testing feature lets you experiment with different messaging variations to find out what resonates most with your shoppers. Here’s how it works: When you launch a test, your
New feature
Convert

Get notified when you are assigned to a ticket!

by Gorgias Product Team
You can now be notified when you are assigned to a ticket. Over the last few months we’ve been rolling out new notification types as part of an effort to ensure agents are always informed about important activity in their
Announcement

✨Top ?'s From Shoppers is Live!🙋‍♀️

by Bernie Goldenberg, Senior Product Marketing Manager
Top asked Questions from Shoppers transforms raw data into actionable content, making it an indispensable asset for any CX team looking to elevate their performance and customer engagement. This is an Automate feature that will aggregate
Announcement

Sorting search results in Advanced Ticket Search

by Gorgias Product Team
We are happy to share that you can now manually sort the search results when performing an Advanced Ticket Search. Simply click on any of the column headers that represent timestamps to sort by either ascending or descending order. This
Improvement

AI Agent Actions for Recharge and Loop Returns

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re excited to continue upgrading AI Agent with 3 additional Actions — now available in your account: Cancel subscription on Recharge Send Loop Returns portal deep link Send return shipping status from Loop Returns These Actions will

Collection-Based Unique Discount Code

by Matilda Lee
Improvement
Convert
Users can now apply unique discount codes to specific collections. This improvement provides greater flexibility, allowing you to offer targeted discounts on selected collections rather than your entire product catalog. Enjoy more control

Campaign Status Overview

by Matilda Lee
Convert
Improvement
Performance Dashboard has undergone another improvement — Campaign Status Overview🚦 What is it? The Campaign Status Overview allows you to view the current status of all your campaigns at a glance within the Performance Tab. You can now