Gorgias Updates

🔎 Search Match Highlighting

by Charles Jacquet
We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the
Announcement
Improvement

AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate
We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked
Announcement
Improvement

IVR option for Voice to SMS transfer

by Denisa Borţănoiu, Matteo Silvestro, Full-stack Software Engineers
New feature
We're happy to announce a new voice feature that converts calls into SMS conversations. We’ve added a new type of IVR menu option, that, once chosen, will send the caller a personalized text message. Handling calls can become a

Column headers remain in place when scrolling in a View

by Agent Experience Team
Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias
Improvement

Mobile Exit Intent Trigger Improvement

by Matilda Lee
Exciting news for brands with high mobile traffic! We’ve improved our mobile exit intent trigger. Now, mobile shoppers will encounter the exit intent campaign if they exhibit behavior suggesting an attempt to close the browser, like
Convert
Improvement

Add multiple accounts on TikTok Shop and WooCommerce

by Dany Yacoub
You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and
Announcement
New feature

Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

It's here! The Tickets Panel is now live💫

by Felipe Gonçalves, Product Marketing Manager
Announcement
We've been enthusiastically working behind the scenes, closely listening to your valuable feedback every step of the way because we know how important it is to manage tickets, especially when dealing with multiple customers at once. And

Option to publish a one-page Help Center 📃

by Ulad Ramanovich, Automation Engineer
The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of
Announcement
New feature