Gorgias Updates

Chat widget 1-click installation for Shopify enhancement

by Joris La Cancellera, Software Engineer
We’ve improved the 1-click installation for Shopify feature to ensure better stability! Using this newest version of the installation method will make sure that your chat does not disappear from your website any time you touch your
New feature
Developers

Introducing Custom Voicemail for Outside Business Hours!

by Nicoleta-Denisa Borţănoiu, Full-stack Engineer
Announcement
New feature
We are excited to introduce the ability to set a custom voicemail outside business hours for Gorgias voice 🎉 Here's how it works: With this new feature, you can set up tailored voicemail messages that will greet callers when they call

New ⬅️ and ➡️ arrows to navigate between tickets quickly

by Iustina Dumitru
At Gorgias, we strive to make the agent experience as fast and intuitive as possible. We’ve heard your feedback that providing a quick way to navigate from ticket-to-ticket is a crucial part of a great support experience. Today, we are
Announcement
New feature

Introducing Flows!

by Valentin Perret, Group Product Manager
Announcement
New feature
We’re thrilled to announce Flows, a new Automation Add-on feature that lets you personalize your automation support! What are Flows? Flows are automated conversations that assist shoppers with personalized guides, recommendations, and

Improved Snooze Button Location

by Hadi Yousef
Gorgias’ Snooze feature is commonly used when an agent is waiting on a customer’s reply and doesn’t want that ticket to clutter their queue. Today, we are announcing a small change in the location of the Snooze button. The Snooze button is
Announcement
Improvement

Improved Agents performance report

by Maciej Mikulski, Senior Front-End Engineer
Improvement
A revamped Agents report We are happy to announce that we have overhauled entirely the Agents report to surface more information and make it easier for you to assess the effectiveness and efficiency of your team! 🥳 All the metrics now

Campaigns list refinements

by Robert Pamfile
We're thrilled to share some amazing updates to our Campaigns List that will supercharge your workflow: 🔍 Smart Search: Find campaigns in a flash with our new search function. 🔘 Effortless Filters: Easily filter campaigns by active or
Announcement
Improvement

Introducing Chat's new look!

by Lenaïg Le Guennec, Product Manager
After months of hard work, we are gradually rolling out in the next weeks a refreshed Gorgias Chat interface so shoppers can navigate & get answers more easily! Improved Customer Experience: We've polished micro-interactions and refined
Announcement

Preview mode for automation features in Chat & Helpcenter

by Ulad Ramanovich
💬 Note that this feature is only available to Automation Add-on subscribers. For more information about how you can use the add-on to automate 30% of your customer requests, don’t hesitate to reach out! We are pleased to announce that now
Announcement
New feature