Gorgias Updates

www.gorgias.com

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic

We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer

Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

Manage every store’s channels and integrations from one central hub

Introducing Gorgias "Built for Shopify" application

by Nikola Planic, Software Engineer

With our new Gorgias "Built for Shopify" application, you can now set up and manage your Helpdesk experience without ever leaving Shopify. 📊 Instant Helpdesk Overview Now you can effortlessly track your support performance at a glance.

Customizable wrap-up time

by Marko Vranic, Senior Software Engineer

🕒 Stay on top of post-call tasks with Gorgias’s ‘Wrap-up Time’ Whether you're in sales or support, a large part of your day is spent handling after-call tasks. To help agents manage this more efficiently, Gorgias is introducing a brand

Customizing AI Agent handover experience on Chat

by Miloš Danilović

We’re excited to introduce new customization options for your AI Agent’s chat handover process! Based on feedback, we’ve made it easier for you to tailor how conversations transition between AI and human support. With this update, you can

Customizing AI Agent handover experience on Chat

Create and sync Shopify customer profiles

by Milos Zivkovic, Senior Software Engineer

When we ask brands what they love about Gorgias, you often mention that Gorgias empowers your team to personalize answers, manage orders, and resolve inquiries without switching tabs. To reduce tab-switching even further, you can now

Create and sync Shopify customer profiles

Introducing Custom Agent Ring Time And Call Wait Time ✨

by Matteo Silvestro

We’ve got some exciting news for Gorgias Voice subscribers! We know that every business is unique, and now your phone settings can be too! With our new features, you have more control over how calls flow to your agents: 🧑‍💼 Customize

Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

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