Gorgias Updates

Automatically save new draft tickets

by Xuan-Thi Nguyen, Front-end developer
New feature
Starting to write a new ticket then need to run to something else? Don’t worry, you can now pick up where you left off and choose to resume the ticket or discard it and start a new one. Note that for the moment, you can keep one draft at

Create Ticket Fields from CSV

by Nicolas Faure
Creating Ticket Fields is now even easier! We’re happy to announce that you can now import the dropdown options of your ticket fields from a CSV file! To do so, when editing or creating a dropdown field, simply click the Import From CSV
Announcement
New feature

Chat Widget Creation Wizard 🔮

by Juan Carlos Quintero
We are thrilled to announce we have crafted a new Creation Wizard 🪄 to make it easier for you to create and integrate our Chat Widget into your shop or website, so you can start interacting with your customers in real time, or in an
New feature

Shopify Refund: the shipping cost is zero by default 🛍

by Simone Basso
Announcement
Improvement
We wanted to let you know that from now on, when you issue a refund, the shipping cost will be set to $0 by default. We've noticed that most merchants and retailers do not refund shipping costs, which is consistent with Shopify's default

Upgraded order tracking experience!

by Ricardo de Arruda, software engineer
We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center. To ensure that your
Announcement
Improvement

BigCommerce: Duplicate Order action

by Iustina Dumitru
Announcement
New feature
🎉 We are happy to announce another BigCommerce update. Now you can duplicate BigCommerce orders directly in Gorgias. Create an exact duplicate of an existing order or make some edits if needed: Add or remove products from an

Font customization for the Chat Widget 🙌

by Joris La Cancellera, Software Engineer
New feature
Now you can choose from a large selection of fonts and see a real-time preview right from the Appearance tab in Chat Settings. Give your chat widget a personal touch that matches your brand's style. So, what are you waiting for? Get

Introducing Ticket Fields in Beta 🏷️

by Ionut Zamfir, Software Engineer
Announcement
New feature
We're thrilled to announce the beta release of our latest feature: ticket fields! With ticket fields, you can now summarize every conversation in a structured way. You can create ticket fields specific to your business needs to get answers

🔎 Improved customer search based on order number

by Tudor Plugaru, Software Engineer
Improvement
We are excited to announce that we have released improvements to Gorgias search! We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.