Gorgias Updates

www.gorgias.com

Yotpo reviews channel

by Mehdi Ben Hamida, Software engineeer

We have just released a new tickets channel for Yotpo integration! Now you can you receive product reviews and reply to them from Gorgias. Once Yotpo tickets are activated, every time you receive a review on one of your products, a new

Twitter replies, mentions, and quote tweets

by Ionut Zamfir

We are happy to announce that we have released our new Twitter integration for enterprise customers! You can now receive and respond to Tweets from within the helpdesk. Features Our Twitter integration will allow you to receive and respond

Twitter replies, mentions, and quote tweets

Help Center release

by Victor Duprez, Senior Engineering Manager

Today we’re releasing our new Help Center product! Help Center lets you manage your client-facing knowledge base right from Gorgias. Create and publish articles directly from your Gorgias Helpdesk. We have a busy roadmap for this product,

Help Center private beta opening

by Victor Duprez, Senior Engineering Manager

We are opening the private beta of our Help Center product. Want to get early access to this long-awaited product? Please fill in this form, and we will give volunteers access as seats become available. The brand new Help Center product

Chat performance improvements

by Gleb Billig, Software Engineer

Our engineers have been working hard to make significant performance improvements to the chat integration! We’re happy to announce that we reduced the amount of data required to initialize the chat by 40%. We’ve also optimized our static

Chat performance improvements

Create a ticket starting with an outbound call

by Samy Laumonier

Need to call your warehouse or brick-and-mortar store? We hear you! We’ve just made some huge improvements to our phone integration. Now, you simply can type in a number and initiate an outbound call directly from a ticket. You can call any

Outbound phone calls improvements

by Samy Laumonier

You asked and we listened! You can now start an outbound call with a customer by clicking the phone number in their profile. How does it work? To initiate an outbound call, visit an existing ticket or customer profile for a customer with a

Outbound phone calls improvements

Record calls with our native phone integration

We have just released call recordings for Gorgias' native phone integration. Now you can record, review, and download calls that you make in the helpdesk to ensure the quality of your voice support and level up your team. Recording phone

Record calls with our native phone integration

Automation Statistics

by Romain Charbit

🤖 Automate all the things 🤖 You can now track your automation rate on the new Automation Statistics page! With these statistics, you can see at a glance how well your rules help you automate your customer interactions. You can see which

Automation Statistics