Gorgias Updates

Gorgias Updates

www.gorgias.com

Dark mode now available ✨

by Xuan-Thi Nguyen, Front-end developer
Announcement
New feature
Reduce eye strain and increase battery life with dark mode! We are thrilled to announce the availability of the much-anticipated dark mode. With this release, you can choose to keep the classic theme or change to dark or light mode. You
Dark mode now available ✨

2 Statistics updates: Drill down into your metrics and configure your agents’ table!

by Maciej Mikulski, Senior Front-End Engineer
Announcement
New feature
🔍 Dive deep into your data and discover hidden insights with our new Drill Down feature! We are thrilled to announce the highly anticipated Drill-Down feature! Now available in the Overview, Agents, and Ticket Fields reports, this new
2 Statistics updates: Drill down into your metrics and configure your agents’ table!

Connect Flows to 3rd-party tools via HTTP

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
With the new Request HTTP step, you can now fetch data and push actions to your tools in Flows! This new capability opens up a wide range of automation use cases, including: Adding customers to marketing lists (with apps like Klaviyo and
Connect Flows to 3rd-party tools via HTTP

Introducing Train My AI ✨

by Jordan Miller, Product Marketing Manager - Automate
Announcement
New feature
We’re thrilled to announce the release of Train My AI, your control center to review, shape, and improve AI-powered features in Gorgias. Train My AI takes the AI that’s been running in the background of Automate and puts it directly in the
Introducing Train My AI ✨

Ticket Fields can now be set from Macros

by Manuel Colasante
Announcement
New feature
We are excited to announce that Ticket Fields can now be set via Macros! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Macro When creating or updating a macro, you will now find a new
Ticket Fields can now be set from Macros

A new integration joins the party: welcome TikTok Shop! ♪

by Giuseppe Lumia, Software Engineer
Announcement
New feature
🎊 We are excited to announce that Gorgias now supports TikTok Shop in the US! With this new integration, you can delight your shoppers on Tiktok Shop with seamless support at Gorgias without switching tools. Why should you
A new integration joins the party: welcome TikTok Shop! ♪

Add a privacy policy disclaimer in your Chat

by Dombi Botond, Software Engineer
Announcement
New feature
We’re excited to announce that you can now display a Privacy Policy Disclaimer in your Chat. This addition is designed to enhance transparency and trust between you and your customers. Key features ✨ Customize your disclaimer: The
Add a privacy policy disclaimer in your Chat

Introducing our Native WooCommerce Integration

by Astaeka Pramuditya, Product Marketing
Announcement
New feature
We’re thrilled to announce the launch of our native WooCommerce integration, a powerful enhancement to Gorgias users. What can you get from the WooCommerce & Gorgias integration: Simple Activation and Historical Data Sync: Activating the
Introducing our Native WooCommerce Integration

Ticket Fields can now be set from Rules

by Nicolas Faure
We are excited to announce that Ticket Fields can now be set via Rules! With this, it is now even easier to set values to your Ticket Fields. Setting a Ticket Field from a Rule When creating or updating a rule, you will now find a new
Announcement
New feature