📥 Improve AI Agent responses on the spot without leaving the ticket
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We’ve completely redesigned the AI Feedback tab to make it easier for you to:
Train your AI Agent faster
Spot and fix knowledge gaps on the fly
Streamline ticket reviews
You’ll now see one unified feedback view for the entire ticket — no more jumping between individual responses. Give a thumbs up or down, flag missing knowledge, and create new content directly from the tab. All of this feeds back into AI Agent to make it smarter over time.
Your input now helps AI Agent:
Choose more relevant knowledge sources
Respond more accurately to similar questions in the future
Why it matters
Your feedback is one of the most effective ways to improve how your AI Agent performs. This modified experience turns every ticket into an opportunity to:
Strengthen your AI Agent
Create or improve the knowledge sources it uses in the same view
Keep your team aligned by leveraging internal notes
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