📊 Update: Clearer AI Agent metrics, right where you need them
1755722995164
We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place.
What’s new:
Overview page (per store, last 28 days):
AI Agent automated interactions (tickets fully resolved without human intervention)
CSAT on tickets where AI Agent was involved
GMV influenced (if using Shopping Assistant)
These KPIs give you a quick health check for each store at a glance.
Statistics > AI Agent > Overview:
For a deeper dive into the global automation performance, you’ll now find the Overall Automation Rate and AI Agent Automation Rate here.
With filtering support, this page is your single source of truth for detailed analytics.
Why this matters:
Less confusion: We’ve removed duplicate automation metrics.
More clarity: Your Overview page focuses on the most important KPIs at the store level specifically for AI Agent.
Better analytics: Statistics is now the home for global automation insights, ensuring consistency across your team.
👉 In short: Overview = high-level health. Statistics = deep analytics.
Did you like this update?
Leave your name and email so that we can reply to you (both fields are optional):
