Gorgias Updates

www.gorgias.com

AI Agent on Socials

by Julien Pinta

AI Agent is now available on Socials AI Agent now supports two new integrations : Instagram and Facebook Messenger. Find all your features, shopping assistant, intelligent support, order details with a specific tone that is matching your

AI Agent on Socials

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

🔌 Improving Actions: authenticate once, set up faster, and get more visibility

by David Benayoun

Three improvements to Actions: authenticate once per app, auto-install all available Actions, and get better visibility into your library — coming soon.

✨ Meet Gaia (beta): the AI that makes your AI Agent better

The best AI agents are never static. They continuously improve, automate more conversations, and deliver better customer experiences over time. Gaia is a coaching agent that helps you maximize the performance of your AI Agent by

🎯 Introducing Skills: get more predictable, consistent answers from your AI Agent

Gradual rollout: Skills is being rolled out progressively to merchants using AI Agent over the coming weeks. If you don’t see it in your account yet, it’s on the way and should be available soon. Skills is a new, more precise way to

New AI & Automation analytics experience is here 🚀

We’ve reorganized AI Agent reporting into a dedicated AI & Automation section with two main pages: Overview, which provides a holistic view of automation performance across your AI Agent and automation features; and AI Agent, which offers a

Gorgias MCP is now in Open Beta 🎉

Connect Gorgias to the AI tools your team is already using. Surface Voice of Customer insights, audit your helpdesk setup, and review AI Agent performance right from chat. Gorgias MCP is in open beta today, a first-party server that plugs

Export ticket message content from reporting drill-downs

by Aoife Mornard

What's new: You can now export up to 1 month of ticket message bodies directly from your reporting drill-downs.. Previously, getting the message content out of Gorgias meant either pulling it through the API or filing a support request for

Export ticket message content from reporting drill-downs

🎯 SLA Policies: Now with Tags & Ticket Field Filtering

by Marko Vranic

What's New SLA policies can now be configured using tags and ticket field values. This gives you granular control over which SLA applies to which tickets. Previously, you could only say "email tickets get a

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