Gorgias Updates

www.gorgias.com

New: Custom agent unavailable statuses

by Andrej Tomić, Senior Software Developer

Your team can now show why they're away, not just that they're offline. Admins and team leads add statuses in Settings > Agent Unavailability. Think Lunch, Break, In a meeting, In training, plus whatever's specific to how your team works.

New: Custom agent unavailable statuses

Shoppers can now explore similar products with one tap on chat

by Juliette Quersin

Shoppers can now explore similar products in a single tap — without leaving the chat. When AI Agent recommends a product, shoppers see a “More like this” icon. Tapping it surfaces a handful of similar products in the same conversation, so

Shoppers can now explore similar products with one tap on chat

🔐 New Single-Sign-On login options

by Rafaël Garcia-Suarez

What's new: Today we're releasing two new security features related to Single-Sign-On (SSO) logins. The first one: you can now completely disable the usual login method via user name and password. This will effectively force all users to

Helpdesk 2.0: A more flexible sidebar

We've made the ticket sidebar more customizable and easier to navigate. Based on feedback from how agents actually use the sidebar, we've made it more flexible, and easier to keep tidy. What's New Reorder your sidebar widgets You can

Helpdesk 2.0: A more flexible sidebar

Changes to website sync for AI Agent

by Nikhil Samuel

Starting today, you can re-sync your store website and single-page URLs as knowledge for AI Agent once every 30 days instead of once a day. Gorgias reads the public pages of your store to help AI Agent answer questions about your products,

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

Metrics Glossary is now live in Analytics

by Aoife Mornard

The Metrics Glossary now brings you full transparency to every metric in your Analytics suite: definition, formula, and computation methodology. Directly on the page you’re on. Previously, hovering over a metric gave you a short

Metrics Glossary is now live in Analytics

AI Agent on Socials

by Julien Pinta

AI Agent is now available on Socials AI Agent now supports two new integrations : Instagram and Facebook Messenger. Find all your features, shopping assistant, intelligent support, order details with a specific tone that is matching your

AI Agent on Socials

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

Newer