Gorgias Updates

www.gorgias.com

🔌 Gorgias is now an official connector in Claude and ChatGPT

by Kiran Banwait, Senior Product Marketing Manager

You can now add Gorgias to Claude and ChatGPT straight from their directories. Once it’s connected, your AI can work inside your helpdesk and alongside every other tool you’ve connected to it, so one conversation can cover your tickets and

📈 See how each skill performs over time, and whether your changes worked

You can now open any skill to see how its handovers and CSAT have changed over time. Markers on the chart show each time you published a new version. Why it matters Until now, you could see a skill's current numbers but not whether

📱 AI Agent on Socials is now generally available

by Emily Hooker

AI Agent now answers shoppers on Instagram DMs, Facebook Messenger, and WhatsApp. After running in beta, AI Agent on Socials is now available to all AI Agent customers. It uses the same knowledge, skills, guidance, actions, and settings

New Helpdesk Performance Analytics is out 🚀

by Aoife Mornard, Product Manager

The new Helpdesk Performance section in Analytics gives you a clearer, customizable, and more transparent view of your support operations. It covers performance, workload, quality, and ticket trends. One section, three reports The

Opt in to beta features yourself with Gorgias Labs

by Emily Hooker

You can now turn on beta features yourself, the moment you want to try them. Labs is a new page in your settings that lists every beta available to your account, each with its own toggle. There's no signup form to fill out, and no waiting

🛡️ Control what AI Agent handles from one place with AI Coverage

You can now see and control what AI Agent handles, and what it hands to your team, on a single page: AI Coverage (formerly Intents). Why it matters These controls used to be scattered. Intent settings sat inside Skills, where many

📅 Schedule holiday hours ahead of time

by Matteo Silvestro

Plan holiday closures and adjusted hours in advance for the integrations you choose. With holiday hours, you can set a full-day closure or special opening hours for a date or date range. Apply the schedule to all integrations or select

📅 Schedule holiday hours ahead of time

🔗 Reference skills, guidance, and Help Center articles inside your skills

You can now reference another skill, guidance, or Help Center article from inside any skill or guidance. AI Agent pulls in that content when it reaches that step, so you write each process once and reuse it everywhere. Why it

🔥 Gaia Hub, Routines, Shared Chats & Gaia for every role

Gaia has a new home in Gorgias, and it's open to your whole team. 🎥 Watch the demo What's new Gaia Hub: your new Gorgias home page. See where your support stands, what's changed, and what needs your attention, all in one place. Choose

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