Gorgias Updates

www.gorgias.com

✨ New skills unlocked: AI Agent can now sell

by Matilda Lee, Product Marketing Lead

We’re excited to introduce the next evolution of AI Agent. With AI Agent 2.0, your support automation doesn’t just solve problems—it now actively helps convert shoppers, drives upsell, and provides discounts—all directly within the chat

📸 AI Agent now understands image attachments

We’re excited to announce a new capability for AI Agent: it can now analyze and respond to image attachments in email. This enhancement helps create a more seamless and helpful experience for your customers, especially when images are

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead

Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even

🧠 Store sync for AI Agent

by Matilda Lee, Product Marketing Lead

AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

🧠 Store sync for AI Agent

Convert AI Copy Assistant ✍️

Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Convert AI Copy Assistant ✍️

Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn

With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

Personalization just got so much easier. Get ready to boost your average order value and conversion rates with minimal effort with our newest feature: AI-powered Product Recommendations. Here’s what you can do with this new

🚀 Boost Sales with AI-Powered Product Recommendations in Convert

Custom UTM Parameters for Convert

Users now have control over their campaign tracking with the ability to customize UTM parameters for Convert campaigns. 🔧 Advanced Analytics: Customize UTMs to ensure accurate data and cleaner attribution. 🤝 Agency Collaboration: Align

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