Gorgias Updates

Update: Macros aren't used as a knowledge source for AI Agent

by Matilda Lee
As part of ongoing improvements to make AI Agent more accurate, consistent, and trustworthy, macros are no longer used as a knowledge source to answer customer questions. This applies across all channels, and reflects what has already
Announcement
AI Agent

📥 Improve AI Agent responses on the spot without leaving the ticket

by Matilda Lee
We’ve completely redesigned the AI Feedback tab to make it easier for you to: Train your AI Agent faster Spot and fix knowledge gaps on the fly Streamline ticket reviews You’ll now see one unified feedback view for the entire ticket
Announcement
Improvement
AI Agent

✨ New skills unlocked: AI Agent can now sell

by Matilda Lee, Product Marketing Lead
We’re excited to introduce the next evolution of AI Agent. With AI Agent 2.0, your support automation doesn’t just solve problems—it now actively helps convert shoppers, drives upsell, and provides discounts—all directly within the chat
Announcement
AI Agent

📸 AI Agent now understands image attachments

by Matilda Lee
We’re excited to announce a new capability for AI Agent: it can now analyze and respond to image attachments in email. This enhancement helps create a more seamless and helpful experience for your customers, especially when images are
Announcement
AI Agent

New Action capabilities & usability improvements

by Matilda Lee, Product Marketing Lead
Want your AI Agent to resolve more inquiries, faster? Great news: Our latest updates to Actions let you connect to new tools, add order notes in Shopify, and gain more control over how Actions fire, so your AI Agent can fully resolve even
Announcement
AI Agent
Improvement

đź§  Store sync for AI Agent

by Matilda Lee, Product Marketing Lead
Announcement
AI Agent
Improvement
AI Agent now learns from your entire Shopify site automatically. No more adding URLs one at a time. AI Agent now gathers everything it needs from your store, with no manual work required. That includes product pages, policies, FAQs, blog

Convert AI Copy Assistant ✍️

by Matilda Lee
Announcement
Convert
Now brands can create quick, engaging messages for Convert campaigns. With AI-powered suggestions, Convert tailors each message to fit your brand’s style and follows best practices for maximum impact. Why you’ll love it: Instant, tailored

Collect shopper emails directly from Campaigns!

by Nicolae Godina
Announcement
Convert
New feature
As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form đź“§ Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Introducing Campaign Scheduling in Convert

by Mariusz Janczyn
With Convert's new Campaign Scheduling feature, you can now automatically set your campaigns to start and stop — even outside of regular business hours. Brands can now focus on strategy rather than logistics, ensuring campaigns go live
Announcement
Convert