😩 The Problem
Shoppers often reach out asking “Where’s my order?” — but sometimes they use a different email than the one they checked out with.
Until now, that stopped your AI Agent in its tracks: it couldn’t authenticate the shopper and had to hand the ticket off to a human.
The result? Slower resolutions, more manual work, and frustrated customers.

⚡ The Fix
Meet the AI Agent Trust System — a smarter way for your AI Agent to help even when the shopper’s email doesn’t match their order.
It safely verifies identity using multiple identifiers (like order number, ZIP code, or phone) — all without exposing personal data.

💥 The Impact

• ✅ No more “wrong email” dead ends — the AI Agent can still assist the shopper

• 🚀 Fewer escalations — more “Where’s my order?” tickets resolved automatically

• ⚡ Faster responses — instant updates for customers

• 🔒 Stronger security — privacy remains fully protected

Your AI Agent is now even smarter, safer, and faster — helping you deliver exceptional service, even when customers make small mistakes.