Gorgias Updates

www.gorgias.com

🔔 Desktop Notifications Are Here!

by Gorgias Product Team

We’re excited to announce the rollout of Desktop Notifications for Gorgias. Stay in loop, even when you’re not actively using Gorgias. What’s New? Whether you’re in a different tab, buried in another app, or just grabbing a coffee,

Shopify Orders in the Customer Timeline

by Neshat Korivand

We’ve made it easier for agents to get the full picture of a customer’s journey, without leaving Gorgias. What’s new Shopify orders now appear directly in the Customer Timeline Each order is displayed as a card, showing: Order

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

📊 Update: Clearer AI Agent metrics, right where you need them

We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully

New Product Recommendation Controls for AI Agent

by Emmanuel Breard

🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →

Introducing store filter: Filter reports by stores

✨📊 We're excited to introduce a new store filter that helps merchants gain valuable insights at the individual store level, giving you precise control over your reporting and analytics. 🎯 What’s New Store-specific reporting: Merchants

🚀 You can now set a default saved filter on dashboards

Want to make weekly reporting easier—or build dashboards that go deep on specific contact reasons? You can now pin a saved filter as the default filter on any dashboard, saving time and streamlining your workflow. Before: Filters applied

🚀 Introducing ticket priority: Prioritize your most urgent conversations with a dedicated priority field

by Gorgias Product Team

You asked for more control and we delivered! With our latest enhancement, you can now assign priority levels to tickets to ensure the most urgent conversations get marked appropriately. Whether it’s a critical VIP customer or a

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