Gorgias Updates

www.gorgias.com

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

Never Miss a Failed Email Again with Proactive Delivery Alerts

by Marko Kovacevic

We're launching our new Email Deliverability Tracking feature to give you instant visibility into failed emails. Stop hunting for buried error banners and immediately identify when a customer hasn't received your message. How It

Collect shopper emails directly from Campaigns!

by Nicolae Godina

As a Convert customer, you can now collect shoppers' email addresses with our Email Capture Form 📧 Gathering email addresses helps you grow your customer list and keep in touch with shoppers through your email marketing tools. You can

Collect shopper emails directly from Campaigns!

Set default email address

by Neshat Korivand, Senior product manager

We are excited to introduce a new feature that allows merchants to set a default email address in Gorgias! This default email will be used when creating new tickets, switching to an email channel on existing tickets, and in satisfaction

Send customers to Contact Form instead of email to reduce spam and increase automation!

by Ulad Ramanovich, Automation Engineer

You can now automatically replace mailto: email links across your online store with links to your Contact Form! With this new update, you can detect all the links to emails on your website and replace them with links to your Contact Form

Send customers to Contact Form instead of email to reduce spam and increase automation!

Disable Email capture in Chat Widget

by Juan Carlos Quintero

We are happy to let you know that we are introducing the possibility to disable the Email capture in Chat Widget interactions. How it looks When the Email capture is disabled, users won’t be requested to fill in their email, they will

New Autoresponder - Automate return request emails ✨

by Ricardo de Arruda

With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,

New Macro Action: Forward email

You can now add a Forward Email action on macros, which forwards the entire thread including current response to other recipients. To do so, head over to the macro editor and select the Forward Email icon, the same way you’d do it in the

🤖📪 New managed rule to send tracking information via email

by Mathias Ngo, Full Stack Engineer

Here comes a new managed rule! For those of you who missed it, managed rules are more accessible rules, tailored to address recurrent customer issues. These rules are managed (hence the name!) by Gorgias so you can install them with a

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