Gorgias Updates

www.gorgias.com

AI Agent Now Suggests Replies Automatically. One Tap, No Typing

by Emmanuel Breard

Shoppers love effortless chats — but typing long messages on mobile? Not so much. That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of

Manage every store’s channels and integrations from one central hub

by Boris Cupac, Software Engineer

Managing multiple stores just got easier! With this release, you’ll find a new centralized Store Management page under Settings > Account. From here, you can: Quickly view all stores connected to your Gorgias account. Each store

Manage every store’s channels and integrations from one central hub

Introducing Gorgias "Built for Shopify" application

by Nikola Planic, Software Engineer

With our new Gorgias "Built for Shopify" application, you can now set up and manage your Helpdesk experience without ever leaving Shopify. 📊 Instant Helpdesk Overview Now you can effortlessly track your support performance at a glance.

Customizing AI Agent handover experience on Chat

by Miloš Danilović

We’re excited to introduce new customization options for your AI Agent’s chat handover process! Based on feedback, we’ve made it easier for you to tailor how conversations transition between AI and human support. With this update, you can

Customizing AI Agent handover experience on Chat

Streamline and customize reporting with Dashboards!

by Jordan Miller, Product Marketing Manager - Automate

As a CX leader, you regularly pull reports on support KPIs, agent performance, and trends. These metrics have existed in Gorgias — but pulling them for weekly reporting used to mean jumping between multiple reports, reapplying filters each

Streamline and customize reporting with Dashboards!

Gorgias chat on Shopify checkout and thank you pages!

by Miloš Danilović

About 70% of online shopping carts are abandoned. That means out of every 100 potential customers, around 70 won’t finalize their purchase. Just imagine how much more you’d earn if those potential buyers stuck around. This is why we’re

Gorgias chat on Shopify checkout and thank you pages!

🛍 Shopify Draft Orders

by Simone Basso

We’re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customer’s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

🛍 Shopify Draft Orders

Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

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