Introducing Shopify Order Metafields! You can now access metafield data for Shopify Orders directly from the Gorgias widget.

How to get started

  • In the Shopify widget on a ticket or a customer profile, find and open any order

  • Search for the order field titled Metafields at the bottom of the order

  • Open the Metafields section by clicking the uncollapse icon.

  • If the customer’s order has any metafields populated, they will be loaded. Otherwise, you will see the following message: “Order has no metafields populated”

Once you have had a chance to try out our new Order Metafields feature, let us know what you think by emailing us at [email protected] or reaching out to us via the chat!

To find additional details, kindly refer to our help documentation.