timestamp1615897620000
Display when a Chat customer was last seen
by Teodor Zait
We’ve released a new feature to display when customers were last seen in the chat! 💬🎉 It is now possible to see the last seen availability timestamp of your customer, while chatting inside of the ticket detail. The last seen on chat fieldtimestamp1607418180001
Display an event when unread chat messages are sent by email
by Gorgias Team
We now display an event in chat tickets when we've sent unread messages to the customer over email! Moreover, clicking on the event will highlight messages that were sent in the email. Please note this will only work for the events that...timestamp1607081700001
Location of customer on Chat
by Teo
We have released the location of customer on chat feature. It is now possible to see the location and the local time of your customer, while chatting. The location information is available in the same place as the other customer...timestamp1574909040001
Export tickets to CSV
by Jean
Hi everyone ! We just released a new feature that enables you to export tickets information into a CSV file. To use this new feature, select tickets and click on the "Export tickets" button that is under the "Apply Macro" one. You will...
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Multi-brand: Link email integrations to chat integrations
by Louis Barranqueiro
Today, we are thrilled to announce the ability to associate email integrations to chat integrations. It will enable you to choose the email integration used to send emails for unseen agents' messages and satisfaction survey associated...
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Required email capture in the Chat
by Martin
You can now prevent customers from sending a message in your Chat if they haven't entered their email address! This should help a lot reducing the number of tickets where customers left after leaving a message in the chat, thus becoming...timestamp1555350420001
Update your billing details
by Loris Zinsou
Previously, only your email address appeared on your invoices, and if you wanted to add your full billing details, you had to contact us to make this change for you. That is why we created a dedicated page where you can enter your...timestamp1552072560001
Office365 / Outlook.com integration
by Martin
We just released our integration with Office365 / Outlook.com! You can now import all your emails from your business Outlook inbox in Gorgias with one click: Synchronize all emails sent and received by your email address in Gorgias...timestamp1546912320001
Create internal notes by email!
by Martin
We have updated internal notes and mention emails: ticket message history is now included in mention emails, so that you have more context you can now reply directly to mention emails in your inbox, and it will create a new internal note...
