Gorgias Updates

New login methods in the Self-service Portal

by Gleb Billig, Software Engineer
New feature
Improvement
Shoppers can now log into the Self-service Portal by sending a verification code to their email address or phone number!🔐✨ Instead of digging through their inbox for their order number, shoppers can now simply enter their email address or

Improvements to rules

by Romain Charbit & Victor Suo
Improvement
We’re making some quality of life improvements to rules! 💖 does not contain one of rule filter label will be renamed does not contain all of to reflect better what the filters is actually doing: triggering only if any of the listed

Update in ReCharge widget links

by Maxime Landry
Until today, ReCharge links were not working at all due to some limitations with ReCharge app inside Shopify. That’s no longer the case! ✨ We updated the Customer, Subscription and Order links in the ReCharge widget. You might need to
Developers
Improvement

Date picker dropdown redesign

by Xuan-Thi Nguyen
Improvement
We refreshed the look of our date pickers with new calendar designs! 👩‍🎨 This is one of the first steps towards providing you a neater interface throughout the help desk. Date pickers are used in the Snooze ticket feature and the

Filter all statistics reports by integrations

by Jean Jacobi
Improvement
👋 We recently added a new feature: you can now filter all statistics reports using one or more of your integrations. 🎉📱 This should help you to get more insights on how your support tickets are handled per integration, as an example, it

Customer timeline redesign

by Nikola Mijović, Senior Software Engineer
Improvement
We’ve revamped the customer timeline design! 🎨 🖌 It is now way sleeker and more readable! Don’t worry this is only the beginning, our next step is to add integration events in the timeline. Stay tuned! The mobile user interface for this

Improved sentiment detection model with a new sentiment "promoter"

by Charles Jacquet, ML engineer
Improvement
We have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!

Rule conditions user interface improved

by Clément Sirieix
Improvement
We have improved the current flow for setting up conditions inside your rules with a refreshed & much simpler user interface 💻 Before, we known it could feel tedious & complex to set-up conditions hindering you to fully leverage your

Snooze actions in macros and rules

by Mathias Ngo
We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And
Improvement