Gorgias Updates

www.gorgias.com

📊 Improved Busiest Times Report

by Charles Jacquet

We have updated the Busiest Times report It uses our new data stack, which means that you will be able to aggregate up to a year worth of data, and will ensure data consistency for past periods. We have also added support for more

📊 Improved Busiest Times Report

Unique Discount Codes for Campaigns

by Nicolae Godina

We're thrilled to introduce a new feature that allows you to integrate unique discount codes directly into your Convert campaigns, instead of using generic ones! With this feature, every visitor can unlock a personalized discount code

Unique Discount Codes for Campaigns

🔎 Search Match Highlighting

by Charles Jacquet

We're happy to announce two features that will make your search experience more intuitive: the All tab in the spotlight search and Search Match Highlighting! From now on, when you search, all the matches will be highlighted within the

AI-generated articles available for BigCommerce, Magento, and WooCommerce stores

by Jordan Miller, Product Marketing Manager - Automate

We’re thrilled to announce that AI-generated articles are now available for Gorgias users on all ecommerce platforms, including BigCommerce, Magento, and WooCommerce. This feature uses AI to analyze your account’s most frequently asked

IVR option for Voice to SMS transfer

by Denisa Borţănoiu, Matteo Silvestro, Full-stack Software Engineers

We're happy to announce a new voice feature that converts calls into SMS conversations. We’ve added a new type of IVR menu option, that, once chosen, will send the caller a personalized text message. Handling calls can become a

IVR option for Voice to SMS transfer

Column headers remain in place when scrolling in a View

by Agent Experience Team

Views provide a great way to guide your workflow, directing you to handle tickets in a specific order - starting with one View before moving on to others. Therefore, improving the user experience for Views is very important to us at Gorgias

Add multiple accounts on TikTok Shop and WooCommerce

You can now connect multiple stores with our TikTok Shop and native WooCommerce applications! Previously, only a single TikTok Shop or WooCommerce account could be integrated within Gorgias. We’ve now added the ability to connect (and

Automatically generate Help Center content ✨

by Jordan Miller, Product Marketing Manager - Automate

Every day, you receive and answer common questions from your customers. A Help Center is your best strategy to proactively answer these common questions — especially if you subscribe to Automate and enable Article Recommendations. AI can

Automatically generate Help Center content ✨

Option to publish a one-page Help Center 📃

by Ulad Ramanovich, Automation Engineer

The Gorgias Help Center has always been the go-to solution to share information about your products and policies with customers. Now, we’re happy to give you a new option to display your Help Center content in a one-page format (instead of

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