Send feedback on detected message intentsIf you’re a user of our intent detection system, this might interest you (here’s a quick refresher🧐 on what intents are and how they might help you)! We want to make our intent detection algorithm even better, and we need your feedback to
Display when a Chat customer was last seenWe’ve released a new feature to display when customers were last seen in the chat! 💬🎉 It is now possible to see the last seen availability timestamp of your customer, while chatting inside of the ticket detail. The last seen on chat field
Sync Gorgias events and customers into KlaviyoWe’ve just released a new and improved integration with Klaviyo, allowing you to segment customers, and send targeted outbound messaging campaigns based on Gorgias events as well as include Gorgias events in your Klaviyo analytics
The Self-service Chat Portal is Live!The self-service portal is now available for all users with a Shopify store. The self-service portal allows your customers to check out their orders statuses, tracking numbers and shipping information without needing to connect with an
Search for tickets on the mobile appHey guys, we’ve added a new search bar to our mobile app! 🕵️ 🔦 (on AppStore and PlayStore) You can now search for tickets in the mobile app in the same way you can on the web app by entering a search term (customer name, ticket title,
Rich text and hyperlinks support in chatWe have added the ability for agents to send messages with rich text formatting and embedded hyperlinks when replying to a chat ticket in Gorgias! That also means chat campaigns of course👌 Now when viewing a chat ticket, you will see
New channel: Instagram MentionsWe’ve added a new channel to our Facebook integrations! You can now get your Instagram page mentions in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable Instagram mentions.
Zendesk Continuous SynchronizationWe've added a new feature for continuous synchronization of Zendesk tickets, comments and macros! 🎉 This option will be enabled by default right after initial import being finished. To deactivate this feature, simply go back to the...
New channel: Facebook recommendationsWe've added a new channel to our Facebook integrations! You can now get your Facebook page customers recommendations in Gorgias. To activate this feature, simply go back to the settings page of your integration and check the box Enable...