You can now add up to 6 Quick Response Flows!Now you can have up to 6 active Quick Response Flows for your self-service integration!
Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows.
💬 Note that this feature is only
Improvements in-ticket suggestions, default macro search, pre-fillWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!
Clearer Macro Preferences menu
We’ve added clarification about your personal macro preferences in Settings > My
⭐️ Tickets can now be excluded from CSATWe are happy to announce that you can now exclude certain tickets from receiving a satisfaction survey (CSAT) using our rules or macros!
We have added the Exclude ticket from CSAT action, which, when triggered will prevent a CSAT survey
💸 Shopify Refund: default quantity is now set to 0You asked, and we delivered! 🥳
We’re happy to announce that from now on, default quantities for the Shopify refund will be set to 0. This is aligned with the default Shopify behavior and makes the transition to Gorgias even smoother!
Improvements on the Chat widget dimensionsWe’re making a few adjustments to the dimensions of the widget.
The height will dynamically adjust based on the screen size while never going over the top part of the screen so it doesn’t overlap with your shop’s header (navigation
New Autoresponder - Automate return request emails ✨With our new autoresponder feature, you can Automatically reply to common customer questions with relevant help center article suggestions. automate emails about a return request if you have an existing return portal provider (e.g. Loop,
✨ New app store ✨Happy new year everyone! We wish all the best for this year to come.
As a new year’s resolution, we want to put our app ecosystem on a pedestal. 🏆
The number of apps that help you achieve your goals in Gorgias keeps growing. We want you
Tone of voice for the chat 📣We are thrilled to announce that you can now customize most of the text values of the Gorgias Chat widget from the settings panel!
This exciting new feature allows you to match your brand’s tone of voice in the chat widget, providing a
Chat Video sharing support 🎬A picture is worth a thousand words.
So what's a video worth?! 🎥
We are happy to announce the support of videos embedded in chat messages and campaigns.
How does it work?
You can find the share video button inside the video