Gorgias Updates

www.gorgias.com

Product reviews in Product Card and PDP drawer in chat

by Roman Fayzullin

Shoppers can now see product review ratings and review counts directly in AI Agent chat AI Agent automatically pulls review averages and review counts from Shopify metafields, so there’s nothing extra to configure. Product ratings and

Shoppers can now explore similar products with one tap on chat

by Juliette Quersin

Shoppers can now explore similar products in a single tap — without leaving the chat. When AI Agent recommends a product, shoppers see a “More like this” icon. Tapping it surfaces a handful of similar products in the same conversation, so

Shoppers can now explore similar products with one tap on chat

📸 20/20 Vision: AI Agent can now read images sent in Chat

by Audrey Saleh

AI Agent can now see and understand images shoppers send in Chat, not just Email. 🎉 Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone

A new chat UI that feels native to your store

by Juliette Quersin

What's New We rebuilt chat from the ground up, shaped by real feedback from shoppers and brands. It's a continuation of your storefront, not a widget bolted on. The redesigned chat brings a cleaner home page built for navigation

New AI & Automation analytics experience is here 🚀

We’ve reorganized AI Agent reporting into a dedicated AI & Automation section with two main pages: Overview, which provides a holistic view of automation performance across your AI Agent and automation features; and AI Agent, which offers a

Gorgias MCP is now in Open Beta 🎉

Connect Gorgias to the AI tools your team is already using. Surface Voice of Customer insights, audit your helpdesk setup, and review AI Agent performance right from chat. Gorgias MCP is in open beta today, a first-party server that plugs

Cleaner queues when AI Agent hands over a chat without an email

by Emmanuel Breard

This update is for AI Agent customers using Chat with email capture set to required. What's New If you're using AI Agent on Chat with email capture set to required, the handover behavior is now smarter when a shopper hasn't shared their

Shopping Assistant now reads product images to find better matches

by Emmanuel Breard

Shopping Assistant now analyzes product images to improve its recommendations. It uses an AI-generated description of each product's main image as an additional signal when finding the best match for a customer's request.

🧑‍🎨 Chat 2.0: New Chat Experience

by Emmanuel Breard

What's New We've completely redesigned the chat experience from the ground up. Chat 2.0 transforms the traditional chat widget into a full shopping surface where your customers can discover products, explore details, and make purchase

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