Gaia, your AI teammate inside Gorgias, is now in open beta for every account. Chat with it to handle everyday work across your helpdesk:

  • Work your tickets: investigate a ticket, search your queue in plain language, and tag, assign, and organize conversations.

  • Build simple automations: describe the rule or macro you want, then preview and test it before it goes live.

  • Keep your Help Center current: draft and update articles conversationally.

  • Chat with your data: ask “What was our CSAT last week?” or “What was ticket volume by channel this month?” and get answers grounded in the same data as your reports.

  • Optimize your AI Agent: audit your knowledge, correct inaccurate answers, and create/update skills.

🎥 See it in action here

Gaia is free during the open beta, and by default nothing changes in your setup without your approval.

How to use it

  1. Select Ask Gaia at the bottom of the main menu, or press ⌘G (Mac) or Ctrl+G (Windows).

  2. Type your request, for example, "what was our CSAT last week?" or "set up a spam filter for collab requests."

  3. Review Gaia's response or proposed action, then confirm before anything goes live.