We’ve made it easier for agents to get the full picture of a customer’s journey, without leaving Gorgias.

What’s new

• Shopify orders now appear directly in the Customer Timeline
  Each order is displayed as a card, showing:

  • Order number

  • Status (e.g. Paid, Unfulfilled)

  • Date

  • Total amount

  • Item count

• Filter timeline by interaction type
  You can now choose to display only Tickets, only Orders, or both, making it easier to focus on the context you need.

• Order info at a glance
  Order cards surface key details right in the timeline.
  

  

  Why this matters

  • Less back-and-forth: Agents no longer need to switch tabs to Shopify for basic order info.

  • More context: Quickly see what a customer has ordered alongside their tickets.

  • Smarter workflows: Filtering options keep timelines clear and focused.

ℹ️ This update is being progressively rolled out and will be visible in all accounts soon.