Gorgias Updates

www.gorgias.com

New "🔍 To review" view under AI Agent section + new "AI Agent feedback" filter for views / advanced search.

by Fabio Salvini, Senior Software Engineer

We’ve introduced two updates to make it easier to manage and review AI Agent conversations. New "🔍 To review" view A dedicated 🔍 To review view is now available under the AI Agent section in your sidebar. This view automatically filters

You can now control AI Agent Actions directly in Guidance 💪

We’ve just released an improvement to how brands build AI workflows in Gorgias: you can now reference Actions within Guidance. Why this matters Previously, Actions and Guidance were configured separately. This created confusion and

🛍️ See products used by AI Agent on AI Feedback tab

by Fabio Salvini, Senior Software Engineer

AI Agent now gives you visibility into which products it uses when answering customer questions or making product recommendations. What’s new When AI Agent uses product information in conversations with your customers, you’ll see which

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

📊 Update: Clearer AI Agent metrics, right where you need them

We’ve made it easier to understand how your AI Agent is performing across stores by putting the right metrics in the right place. What’s new: Overview page (per store, last 28 days): AI Agent automated interactions (tickets fully

New Product Recommendation Controls for AI Agent

by Emmanuel Breard

🚀 We’re excited to introduce enhanced Product Recommendation Controls, rolling out to all merchants starting today! These new controls give you more flexibility to tailor product recommendations, helping you drive more relevant sales

🧭 New AI Agent Navigation: Smarter, Simpler, More Actionable

We’re redesigning the AI Agent navigation menu to simplify and improve your ability to set up and manage AI for your store. The new menu layout mirrors the ideal workflow for managing and optimizing AI Agent: Analyze → Train → Test →

Access Shopify Customer Metafields from Gorgias

by Boris Cupac, Software Engineer

We're excited to introduce Shopify Customer Metafields – now available directly in the Gorgias widget! You can now instantly access and view your customers' metafield data from Shopify without ever leaving your helpdesk. These work just

😃 Update: New Internal Ticket Rating for AI Agent

The new ticket rating feature (available in the AI Feedback tab) allows users to rate conversations between shoppers and AI Agent. Brands can choose from three options: 😃 Good 😐 Okay ☹️ Bad If you select “Good”: You’re all set!

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