Gorgias Updates

www.gorgias.com

Guidance Editor Enhancements

by Vlad Gardus, Senior Software Engineer

Guidances are at the heart of how you configure AI Agent behavior and manage knowledge across your platform. With this update, we've significantly upgraded the guidance editor to match the standards you'd expect from a modern writing

🧑‍🎨 Chat 2.0: New Chat Experience

by Emmanuel Breard

What's New We've completely redesigned the chat experience from the ground up. Chat 2.0 transforms the traditional chat widget into a full shopping surface where your customers can discover products, explore details, and make purchase

🏷️ Shopping Assistant Now Leverages Your Store's Automatic Discounts

by Emmanuel Breard

What's New Shopping Assistant can now detect and use your store's Shopify automatic discounts during conversations with shoppers — turning existing promotions into active conversion tools. When a shopper is browsing or hesitating,

Version History for AI Agent Knowledge ⏰

by Gorgias Team

Track every change to your AI Agent's knowledge and restore previous versions with confidence. What's new We've added Version History to Guidances and Help Center Articles in the Knowledge Hub. Now you can see exactly what changed, when

Shopify Metafields

by Alexandru Daineanu

🚀 We’re excited to present you the new and revamped Shopify metafields. You are now able to pick your most relevant Shopify metafields and pull them in to your Helpdesk. These are specific data points related to your orders, draft orders

📚 New AI Agent knowledge experience: built for focus and control

Great automation starts with great knowledge. But when your knowledge is scattered across multiple pages and you can't see what's actually working, maintaining quality becomes a time sink. We’re very excited to introduce an improved

🚀 Advanced TikTok Shops Automation with Rules, Macros & Custom Business Hours

We’re making it easier to build advanced automations for TikTok Shops by expanding support across Rules and Macros — and by extending business hours configuration to include TikTok. You can now incorporate TikTok Shops into your existing

Spam Call Warning Alerts for Voice

by Marko Vranic

🔔 Spam Call Warning Alerts When a call may be spam or scam, you’ll now see a clear warning in the Gorgias Phone Bar — before answering. This gives agents valuable context so they can decide whether to answer, ignore, or handle the call

Introducing the New Statistics API

by Benoit Vannesson, Engineering Manager

We’re excited to introduce a brand-new Statistics API, designed to give you broader, faster, and more flexible access to the performance metrics you rely on. 👉 API Documentation Why a New API? Until now, developers could access a

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