Gorgias Updates

Effortless Outbound Calls

by Denisa Dumitru
Announcement
New feature
Weโ€™re thrilled to unveil our latest enhancement โ€“ the Outbound Dialer! Say goodbye to the hassle of making outbound calls. Using the Place Call button, you can effortlessly connect with your customers. Simply click the button to open the

Stay Connected: Forward Calls to Your Mobile Device While Offline! ๐Ÿ“ž

by Matteo Silvestro
Announcement
New feature
Never miss an important call again, no matter where you are! With our new feature, you can easily forward calls to your mobile device even when you're offline. Follow these simple steps to set it up: Log into your account and navigate to

Simplified navigation in Automate menu ๐Ÿคฉ

by Felipe Mora
Weโ€™ve made some improvements to our Automate page for a clutter-free, simpler, and more intuitive navigation experience! Hereโ€™s what you should know: My Automate page has been renamed Overview to better reflect its purpose to give you
Announcement
Improvement

Never miss an important update with in-app notifications for mentions!

by Antonio Lapa
We're excited to announce a brand new way to stay in the loop โ€“ in-app notifications are here! ๐ŸŽ‰ Now, when a colleague @mentions you in an internal note, you'll receive a notification right within Gorgias. No more digging through emails
Announcement

Publishing Flow from the Flow builder!

by Sufiyan, Senior Software Engineer
Announcement
Improvement
๐Ÿš€ Exciting Update! Introducing Direct Flow Publishing from the Flow builder! ๐ŸŽ‰ ๐Ÿ› ๏ธFlow builder Integration: Enable Flows directly from the Flow builder, eliminating the need to navigate to separate pages. ๐Ÿ”„Streamlined Navigation:

Channel filter on Automate Statistics

by Narcisa Minca, Full Stack Developer
We are excited to announce a new addition to the Automate Overview Page โ€“ the Channel Filter! ๐ŸŽ‰ The channel filter allows you to segment and analyse your automate data based on specific channels. This new capability enables you to gain
Announcement
Improvement

๐Ÿ› Shopify Draft Orders

by Simone Basso
Announcement
New feature
Weโ€™re excited to announce that Gorgias now supports Shopify Draft Orders in the ticket sidebar. You can now see the customerโ€™s last 5 pending draft orders directly in the Shopify widget and have greater visibility into the full sales cycle

Introducing Call Transfer โ€‹โ€‹โ˜Ž๏ธ

by Denisa Bortanoiu, Matteo Silvestro, and Denisa Dumitru, Software Engineer
As part of our commitment to providing exceptional customer experience, weโ€™re thrilled to unveil our newest feature: Agent-to-agent call transfer! This powerful tool enhances agent efficiency and improves customer satisfaction by
Announcement
New feature

Interactive Testing in Flows!

by Ricardo de Arruda, software engineer
We're excited to introduce a major update: Interactive Testing and Previewing in Flows. From the Flow builder, you can now test your Flows as you build them. After saving, either as a draft or published. Ensure your Flow works as
Announcement
New feature