We’re excited to introduce the next evolution of AI Agent. With AI Agent 2.0, your support automation doesn’t just solve problems—it now actively helps convert shoppers, drives upsell, and provides discounts—all directly within the chat experience.

Here’s what’s new:

✨ Proactive Engagement That Reduces Drop-Off

Rather than waiting for a customer to reach out, AI Agent offers help first. AI Agent engages with shoppers during key moments such as on the homepage, during search, and on product pages, inviting them to chat and providing support throughout their journey.

🎯 Hyper-Personalized Product Recommendations

AI Agent understands real-time behaviors such as page views, cart contents, and previous purchases, using this context to offer personalized product recommendations.

It knows exactly when to recommend complementary items, premium alternatives, or relevant bundles. With product cards embedded in the chat, shoppers can instantly add items to their cart without leaving the conversation.

💸 Smarter, Intent-Based Discounting

Discounting can be powerful, but only when it’s used wisely. AI Agent uses real-time intent signals to decide when a discount is needed to secure a sale and when it’s better to hold off.

If a shopper shows strong buying signals but hesitates in the conversation, AI Agent can step in with a timely incentive. However, if the shopper is already ready to purchase, no discount is offered. This strategy prevents unnecessary promotions, protects your margins, and ensures discounts are applied where they’ll have the greatest impact.