Gorgias Updates

www.gorgias.com

Simplification of quoted text

by Adrien de la Tour

We’re making a minor change, improving how quoted text works when sending outbound emails from Gorgias. This change aims to simplify the email interface and prevent potential security issues related to message grouping and shared

AI Agent Now Suggests Replies Automatically. One Tap, No Typing

by Emmanuel Breard

Shoppers love effortless chats — but typing long messages on mobile? Not so much. That’s why Gorgias AI Agent now suggests quick replies automatically, helping your customers keep the conversation flowing with one-tap answers instead of

Improved Text to Speech Quality for Gorgias Phone

by Nicoleta-Denisa Borţănoiu, Senior Software Engineer

Based on your feedback about robotic-sounding voice notifications, we've enhanced the audio quality across all voice messages, including greetings, call recording notifications, and other automated announcements. Your callers will now hear

Improved Text to Speech Quality for Gorgias Phone

✨ AI Agent Can Now answer WISMO tickets when Shoppers Use the Wrong Email

by Emmanuel Breard

😩 Shoppers often ask “Where’s my order?” using a different email than the one used at checkout — leaving your AI Agent unable to authenticate them. ⚡ With the new Trust System, it can now verify and assist safely — cutting handovers!

Save hours of manual work with AI-powered ticket field autofill

Managing AI-handled tickets just got easier. AI Agent’s new ticket field autofill automatically categorizes conversations and keeps reporting accurate without needing manual work. What it does AI Agent fills the right fields for every

🛍️ Market-Aware Inventory Level

by Emmanuel Breard

Smarter inventory filtering now ensures your AI Shopping Assistant shows only in-stock products, tailored to each shopper’s location. What’s new Per‑market inventory checks: Recommendations now respect stock availability per location

🚀 Perform real Actions in AI Agent's Test page

We're excited to announce that you can now test Actions end-to-end directly in the AI Agent Test page – no more guesswork or production testing required! What's New Full Action testing: When you enable the new "Actions" toggle in the

🚀 Email Imports Revamp

by Adrien de la Tour, Product Manager

We’ve upgraded Imports in Gorgias! Starting today, you can pull in emails from Gmail and Outlook 365 mailboxes connected as forwarding addresses. That means you can easily import historical conversations whatever setup you decide to

🚀 You can now set a default saved filter on dashboards

Want to make weekly reporting easier—or build dashboards that go deep on specific contact reasons? You can now pin a saved filter as the default filter on any dashboard, saving time and streamlining your workflow. Before: Filters applied

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