timestamp1531775340001Drag-n-drop attachments, new keyboard shortcut and agent mentionsby Gorgias TeamThere are many updates coming up this month! Here are just a few improvements that we've been working on recently: You can now drag-n-drop images directly in the ticket reply area in the reply area to include them directly in the...
timestamp1526330760001We removed random animal names for anonymous chat customers 🐈by MartinWe have removed animal names for anonymous chat customers! No risk of sending messages including animal names anymore, neither in the macros nor in the history of emails. We'll also run a big cleaning soon to remove all existing animal...
timestamp1525971480001Disabling the away status on your chatby MartinYou can now disable the away status on your chat! If you disable the away status, when you're away: the little circles next to your agents' faces will still turn orange, the displayed introduction text will still be the (customizable...
timestamp1525717380001Duplicate rules ⚙, rule editor variables ✏️ and more Shopify filtersby MartinWe're continuing to improve the rules! Here are a few updates we made: the editor of replies in the rules now has variables available: we also added a way to duplicate rules: we added some more Shopify filters (like last order - total...
timestamp1524620280001New signature field and keyboard shortcutby Gorgias TeamBio field We've just released a new field called Bio in the agent profile. You can use it to customize your email signature even more. New shortcut We've also released a new keyboard shortcut called "Go to the current view.". You can...
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