We are happy to announce that Instagram has lifted their follower requirements for access to Instagram Messages!

Now, any non-legacy Gorgias account, regardless of follower count, can integrate Instagram Messaging into their helpdesk.

For context, after launching our integration with the Instagram Messaging API a few months ago, we have only been able to give access to brands with between 1,000 - 100,000 followers.

Now, all accounts, including brands with greater than 100,000 followers or less than 1,000 followers, can connect their Instagram messaging account to Gorgias.

To integrate your Instagram account, please follow our installation instruction guide.

Once you’ve had a chance to integrate your Instagram account and start responding to direct messages, let us know what you think at [email protected].