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It’s finally here! We’ve just launched our integration to receive and respond to Instagram Direct Messages from within Gorgias.


Our integration offers the following capabilities…

1. Receive and respond to Instagram direct messages in Gorgias
2. Receive and respond to mentions in an Instagram story via direct message
3. Start a direct message conversation in response to an Instagram comment

How do I know if I’m eligible?

There are two requirements

  1. Due to Instagram team’s roll-out requirements, right now, your Instagram Business account must have between 10k-100k followers. This is just a temporary requirement so if you are not eligible now, you will be granted access very soon. More information can be found in our Instagram Direct Messages help article.

  2. You must be on a non-legacy plan. If you are on a legacy plan, the Instagram direct message feature will have a button next to it, titled Upgrade.

How can I get started?

We’ve outlined the steps to activate Instagram Direct Messages in Gorgias in our Instagram Direct Messages help article.

Once you’ve activated this feature, please let us know what you think at support@gorgias.com or by chatting us using the chat icon on the bottom of the page.