We’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!

Clearer Macro Preferences menu

We’ve added clarification about your personal macro preferences in Settings > My Profile > My Macro Preferences.

Personal macro preferences available in message editor

You can now access My Macro Preferences from macro search settings in your message editor.

Clearer buttons and action icons for in-ticket suggestions

Gorgias Tips has also some changes to buttons and actions in order to make it easier to automate your tickets.

Defaulting to macro search improvements

Display macro search view by default notification has been updated for better clarity.

Macro prediction improvements

The Macro prediction banner has been revamped and moved to the top of the reply area.