Gorgias Updates

Improved sentiment detection model with a new sentiment "promoter"

by Charles Jacquet, ML engineer
Improvement
We have released a new sentiment detection model with improved performance as well as a new sentiment, promoter!
Improved sentiment detection model with a new sentiment "promoter"

Rule conditions user interface improved

by Clément Sirieix
Improvement
We have improved the current flow for setting up conditions inside your rules with a refreshed & much simpler user interface 💻 Before, we known it could feel tedious & complex to set-up conditions hindering you to fully leverage your
Rule conditions user interface improved

Snooze actions in macros and rules

by Mathias Ngo
We’ve added snoozing tickets to the available list of actions in rules and macros. This new feature allows to automatically snooze tickets by setting rules and macros, just as you did any other action. Check-out the behavior for rules👇 And
Improvement

Filter improvements on statistics pages

by Xuan-Thi Nguyen, Front-end developer
Improvement
We fine-tuned the statistics pages by adding an option to toggle all displayed items in your filters in one click 🎉, and by enabling team selection on top of your agents. This is the first step to ease navigation through our built-in
Filter improvements on statistics pages

Integrations REST API documentation

by Julián Pérez
After the widgets API endpoint, we've now have updated our REST API doc with again a new resource: integrations! 🎉 Integrations connect Gorgias with external services (e.g. Gmail, Shopify, Chat systems). There are two types of...
developers
Improvement

Widgets REST API documentation

by Julián Pérez
We have updated our REST API doc with a new resource: widgets! 🎉 Widgets are containers that can be used to display custom data coming from any integrations on the right-hand sidebar of the ticket or user page. Widgets styling can be...
developers
Improvement

Editable reply threads for email messages

by Gorgias Team
We are really excited to announce that you can now edit reply threads when forwarding or responding to emails! To try it out, go to an email ticket and click the "three dots" button in the text editor. This will inject the reply thread...
Improvement

Improved shipping line selection in Shopify actions

by Gorgias Team
We just released an improvement of our "Create order" and "Duplicate order" Shopify actions! We now fetch the available shipping rates via the Shopify API, so that you can quickly add a shipping line, as you can see on this screenshot...
Improvement

Message failure pop-up notification improvement

by Mehdi Dellagi
Improvement
We have changed the behavior of pop-up notifications when messages fail to send in order to make sure customer support agents do not miss it. Indeed, these notifications will not be dismissed automatically after a few seconds but will...
Message failure pop-up notification improvement