Upgraded order tracking experience!We're excited to announce that we've made some significant improvements to the interface of our track order flow, making it easier and more intuitive to track your shipments via the Chat Widget and Help Center.
To ensure that your
🔎 Improved customer search based on order numberWe are excited to announce that we have released improvements to Gorgias search!
We understand that finding customers based on their order number quickly and efficiently is crucial, and we have been working hard to enhance this process.
New Automation Settings🎉 We are thrilled to announce New Automation Settings!
Since it is a significant change in how our settings are designed, we will proceed with a staged rollout. The new experience will start rolling out on Tuesday, March 28th, and should
Improved Chat Previews in SettingsWe are excited to announce an update to the chat settings that will make it easier to get a more accurate preview of your chat experience.
With this change, you will be able to see exactly how your chat will look and feel before installing
"Hide chat" toggle moved to preferences tabWe've revamped the preferences tab for chat to provide you with a better experience.
We've changed the order of the settings on the preference tab to ensure that the most frequently used options are front and center, making it even easier
Improved navigation in the Spotlight searchWe are bringing you some improvements to the recently released Spotlight search! 🔎
Tab order improvements
We have heard your feedback and have inverted the tab order. The Tickets tab is now the first one, and then comes the Customers
🔍 Introducing the new search
New featureWe have been working for a while to improve the speed, relevancy and usability of the Gorgias search, and we are now thrilled to announce the new capabilities of the search engine!
We have a new interface, the spotlight search, and a more
You can now add up to 6 Quick Response Flows!Now you can have up to 6 active Quick Response Flows for your self-service integration!
Simply go to Settings → Self-Service → Your store's self-service integration → Quick Response Flows.
💬 Note that this feature is only
Improvements in-ticket suggestions, default macro search, pre-fillWe’ve made a series of improvements to our macro features and in-ticket suggestions, which we’re excited to share with you!
Clearer Macro Preferences menu
We’ve added clarification about your personal macro preferences in Settings > My